Quality Improvement Part 1 Essay Example for Free

shade advance Part 1 EssayExamine three external indicators and how customers role the indicators as part of the Quality Improvement process finally explain how stakeholders feedback is used in the pure tone Improvement process. Performance Measurement vs. Quality Improvement process The primary concern of managers liable for the operations of hospitals, clinics, and other healthcare delivery organizations is the quality of the non-clinical aspects of care over which they have near control, most visibility. (Ransom Joshi Nash, 2008. P. 31). Performance measures are an important element of quality management process. Performance measures has the responsibility to directional their effort when change need to be institute. In the healthcare organization performance measures are a tool used to help managers understand and improve quality of care for patients and to develop a erupt functional programs for the staff. In contrast, Quality Improvement focuses on bridging the gap between current levels of quality. It is a path to be proactive in preventing errors or perhaps respond to near misses and develop a think where safety is major components to process improvements.In case of medical errors, quality improvement help localise and see what changes freighter be made to improve or have preventive measures. Quality Improvement and quality Measures assist owners and managers with improving performances and raising performance standards. Norman Clinic Quality Improvement goals Norman Clinic of personal Therapy is one of the largest hospitals in the state of Ohio. This clinic is about fifty (50) miles from downtown is dedicated to five key of quality measures. Emergency Services, Physical Therapy, Heart Failure, Surgical, pneumonia.This hospital offers a standard service and has earned its reputation in the management of individuals with disturbed functions or impairment related to neuromuscular, musculoskeletal, cardiopulmonary, and integumentary system s. Norman Clinic has specific service in quality improvement process such as reducing the occurrence of ventilation of patients in the intensive care unit and NICU. Role of the Consumer Healthcare consumers play an important role in the quality improvement of Norman Clinic and can impact hospitals reputation, and feedback received from consumers.During admission, each patient receives a booklet who allows him to understand the mission, the goal, and diametrical realization of the clinic in intensive care. This booklet outlining way patients may become active member of the clinic, accept the methods used by healthcare providers to meet patient expectation, reduce risk of infection, improve quality of care, change magnitude medication errors, increase customers satisfaction as it relates to pain management and post discharge care. External Quality Indicators